T&C | Alnwick Barbering &

Terms and Conditions

Additional Elite Barbering and Scalp Aesthetics T&Cs in place until the transmission of Covid-19 is no longer a threat to our patients, staff, and community.

If you are exhibiting any flu-like symptoms such as cough, fever, or shortness of breath, please do not enter the clinic
Please enter the premises at the time of your booking. If you arrive too early, please wait in your car until it is time to come in
We are unable to see any walk-in clients so please use our website to book an appointment
Arrive on your own at your appointment, please do not bring any friends, family, or children to your appointment
Leave any excess personal belongings or shopping at home or in the car
Hand sanitiser is available on arrival, please don’t feel offended if we insist that you use it
Please wear a face mask when entering our premises. All our staff wear full PPE as well
COVID-19 wellness screening questions may be asked at arrival, before proceeding to your treatment room
Temperature might be taken on arrival using a non-touch temperature gun. A reading higher than 37.8 means that you will be turned away
Full payment is preferred prior to your appointment. Any additional services can be paid by card at the reception desk
2 metre social distancing rule with no physical contact will apply wherever possible.

Elite Barbering and Scalp Aesthetics recognises that the risks associated with delivering aesthetic treatments and services is a concern for all clients during Covid-19. Therefore, we are committed to making all necessary adjustments to our practice, to minimize the transmission of the disease. We will continue to review and integrate current evidence and consider how we will adjust our practice to mitigate the spread of COVID-19 in the community. Our goal is to focus on protecting our staff, our patients and ourselves and deliver appropriate and safe treatments.

In an effort to mitigate the spread of Covid-19 while continuing to provide safe and reliable services, Empire Beauty clinic is following government guidelines and is operating under the following protocols:

Before coming to visit us:

All bookings are to be made via our phone number or social medias. We are temporarily unable to accept any walk-in clients.
We offer online virtual consultations for our clients that require additional information or have questions prior to booking a treatment
All documents / forms are to be read, signed and returned before the appointment
Failing to return the necessary completed forms will result in the delay / cancelation of your treatment
Please inform us if you have travelled overseas, across the UK or have attended an event
We have a 72h cancelation/reschedule policy. All clients pay a non-refundable booking fee to secure an appointment. If any bookings are cancelled or rescheduled less than 72h prior to your appointment, for any reason, you forfeit that fee. A new fee will be charged if you wish to book your appointment again.
Please note our cancelation/reschedule policy also applies if you are unable to make your appointment due to Covid-19

Clinic environment:

Seating and work areas are configured to respect physical distancing guidelines
We have implemented staggering start times and breaks to protect our staff and help maintain distancing so you might notice irregular opening hours
We have removed all magazines and reading material from waiting area. If you would like to take away any promotional leaflets we have, please only touch, then take away with you, the leaflet you are interested in
We have increased appointment time for each treatment. Staggered appointments ensure patients are not waiting or crossing in the reception area. The extra time also allows for sanitisation of the treatment rooms and other areas in between clients
Patients will be taken directly into treatment room on arrival whenever possible

On the day of your appointment:

If you or any member of your household are exhibiting any flu-like symptoms such as cough, fever, or shortness of breath, please do not attend your appointment
Please enter the premises at the time of your booking. If you arrive too early, please wait in your car until it is time to come in. Being late may result in being turned away.
Arrive on your own at your appointment, please do not bring any friends, family, or children with you
Leave any excess personal belongings or shopping at home or in the car
There is a sanitizing station where you can disinfect your hands on arrival. Please do not feel offended if we insist you use it prior to entering any treatment room
Please wear a face mask for additional protection
All clients will be temperature screened using a non-touch thermal thermometer on arrival. We are unable to treat any clients with a temperature over 37.8°C.
To protect our staff and our clients please adhere to the temporary “no handshake” policy.

After your treatment:

All aftercare information will be given after your treatment and it is patient responsibility to follow it entirely
Card payments preferable.

These additional measures will remain in place until the transmission of Covid-19 is no longer a threat to our patients, staff, and community. Thank you for your understanding

Terms and Conditions

Client Information

All clients are required to provide contact details including mobile number and email in order to secure an appointment and provide necessary information for their appointment. Correct information is essential as we use your email address and phone number to give you important information regarding your upcoming appointments
All clients need to complete a Medical History form at their first appointment. This is necessary for the consultation and treatment plan.
New clients are seen for consultation first before any treatment is undertaken. Treatment may be provided on the first visit at the practitioner’s discretion.
All information is treated as confidential and protected in accordance with Data Protection legislation.
Patient information will not be shared with third parties and you will not receive unsolicited information from us.
You can choose to opt-out from our mailing list at any time by unsubscribing.

Appointments and cancellations

In the busy world we live in, sometimes appointments are forgotten, sometimes last minute things get in the way of clients getting to their appointments. Your therapists time is very valuable, as is yours. Your therapist will be at the Salon waiting for you, and they do need to be compensated if you do not arrive for your appointment. All treatments require a non refundable booking fee or a valid voucher code to secure an appointment. This is due to a high number of clients cancelling last minute or not turning up to their appointments. This ensures our treatments remain affordable and available to all clients.

We work by-appointment only so please use our website to book online.
To secure an appointment a booking fee is required.

Where a booking fee is required to hold an appointment, this will not equate to half of the value of the service provided. This will be paid online, via card, at the time of booking. The remainder of the fee will be paid in clinic, at your treatment, in cash or by card.
Due to high demand, there is a 48-hour cancellation policy.
All barbering appointments need to be canceled or rescheduled within 48 hours.
Any cancellations/rescheduled appointments within the 72-hour cancellation time will be classed as a Late Cancel.
If no booking fee was charged at time of booking then that will be paid in clinic, next time the client is in, in addition to fees for services provided that day. We reserve the right to refuse further treatment to anyone that has outstanding booking fee to pay from previous unattended appointments.
In case of a late cancel, the booking fee is non-transferable and will not be refunded.
If cancelling outside of the 48-hour policy, your booking fee will be transferred to the rebooked date and will NOT be refundable. It will, however, remain redeemable towards further treatments. Any voucher code used will be reset and can be used again against a new appointment.
If rescheduling outside of the 48-hour policy, your booking fee will be transferred to the rebooked date and will NOT be refundable. It will, however, remain redeemable towards further treatments.
If you do not attend a booked appointment and/or fail to advise us as per policy in advance, this will be classed as a No-Show. The booking fee will not be refunded and you will be charged the remaining cost of that appointment in full. Any voucher code used at time of booking will be redeemed and cannot be used again for another appointment.
When a client cancels without giving enough notice, they prevent another client from being seen.
Please use the online booking management system at Elite Barbering and Scalp Aesthetics at least 48h prior to your scheduled appointment to notify us of any changes/ cancellations / reschedule. Failure to provide 48h notification will result in the loss of the treatment from your value pack or voucher/ booking fee being redeemed.
Prior to your appointment, we will inform you in your booking confirmation email, of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
The Practitioner reserves the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest.

Only the person receiving the treatment is allowed in the treatment room. If you bring other people with you for your appointment, they are required to wait in the reception area for the duration of the treatment. This also applies to children.

Credit card details, Booking fees and payments

To secure an appointment a booking fee is required. The booking fee is used towards payment for treatment on the day of the appointment.

The booking fee will not be applied to clients booking an appointment from their existing value package of treatment.
Should booking fees remain unclaimed by the client following twelve months of inactivity we reserve the right to withhold the booking fee.
Prices are subject to change over time. Please refer to the price list on the website for up to date fees for our services.

Proof of I.D.

Please bring with you proof of ID (driving licence or passport only) irrespective of your age. We do not perform any treatments on anyone who cannot prove they are 18 or over. The booking fee/ voucher is non-refundable if client omits to bring appropriate ID at the time of the appointment.

Policy on Children & Young Persons

We do not treat anyone under the age of 18.
Please do not bring children to the clinic.
Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or booking fee. No children under the age of 18 years must be left unattended at any time.
For safety reasons ,under 18’s are not permitted into any of our treatment rooms.
Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.

Policy on smoking

Smoking is not permitted inside or on clinic premises.

Policy on pets

We regret that we are unable to allow pets in the clinic for hygiene reasons.

Policy on lateness

Please plan to arrive 5-10 min before your scheduled appointment so that the necessary paperwork can be completed. We cannot assure that you will be seen if you are 10 or more minutes late for your appointment. Please understand that the treatments need their allocated time to get the best result possible, we cannot rush or cut corners. Late arrival may result in reduced treatment time or forfeiting of the appointment. If insufficient time is left for your appointment due to lateness and a new appointment has to be made, the booking fee/voucher is non refundable.
We will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Booking Single treatments or chargeable consultations

We take a fully refundable booking fee for all our consultations or when booking in single treatments, this is refunded should you need to cancel, or when you attend the booking fee will be deducted from your consultation or treatment cost. Failure to give the full 48h notice will result in the booking fee being taken by the clinic. Should you need to cancel or reschedule we kindly ask that you text / email us no later than 48 hours before your appointment. Failure to give the written notice will result in the treatment being redeemed by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Liability

We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. Elite Barbering and Scalp Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Elite Barbering and Scalp Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit our liability for death or any personal injury resulting from our negligence.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of consultation and assessment, provision of information and advice, treatment, follow up appointments and aftercare advice and support as appropriate. Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Compliments and complaints policy

We have many happy patients and if you are pleased with your treatments, we would love you tell others about the great service they could receive with us too. You can do this by email, Facebook reviews or Google reviews.
If we haven’t quite met your expectations, please allow us the opportunity to say sorry and discuss this with you.

We endeavors to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at our clinic, you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help and support you through the process.

The practice of aesthetic treatments is not an “exact science” and therefore no guarantee can be given as to the precise results of any cosmetic treatment undertaken. Every effort is made to ensure you have the best possible outcome, but as with all medical procedures, there can be a spectrum of results from excellent/better than predicted through to good/as predict, down to sub-optimal/complication-free but less effective than predicted. Most treatments aim for improvement. Below is intended to be an indication and not an exhaustive list. Results vary from person to person and depend on several factors, some of which cannot always be predicted. We will use what is considered best practice and up-to-date techniques to help achieve a good outcome, but please note there can be no guarantees with any treatments as to the final outcome.